Privacy Policy – The Clone Dome

Last updated: 22 August 2025

Introduction The Clone Dome (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information collected via www.theclonedome.co.za (the “Site”). This policy explains what information we collect, why we collect it, how we use it, how we protect it, and your choices regarding that information.

Information we collect

Information you provide directly:
- Contact details: name, email address, phone number, postal address when you contact us, subscribe to newsletters, place orders, request quotes or book consulting services.
- Order and payment information: order details, invoices and billing information (we do not store full payment card details on the Site; payment is processed via third-party payment providers).
- Messages and communications: any messages, attachments or photos you send when requesting support, consultations or quotes.
Information we collect automatically:
- Usage data: pages visited, time on site, referral source, device and browser information, and IP address collected through server logs and analytics tools.
- Cookies and tracking: cookies and similar technologies to improve the Site, remember preferences and provide analytics. See “Cookies” below.
Information from third parties:
- Service providers: information shared with us by payment processors, delivery partners or analytics providers as required to complete transactions or improve services.

How we use your information We use personal information to:

Provide, process and manage orders, consultations and services.
Communicate with you about your orders, bookings, account and enquiries.
Improve and personalise the Site, marketing and services.
Send marketing communications, offers and newsletters where you have consented (you may opt out at any time).
Prevent fraud, enforce our terms, and comply with legal obligations.
Conduct analytics and reporting to understand and improve Site performance.

Legal basis for processing (where applicable) Where relevant, we process personal data on the basis of:

Contract performance (to fulfil orders, bookings and services).
Legitimate interests (to operate and improve the Site and prevent fraud).

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Consent (for marketing communications and optional cookies).
Legal compliance (to meet legal obligations).

Cookies and tracking We use cookies and similar technologies to remember preferences, provide site functionality and collect analytics. You can manage or disable cookies through your browser settings; note that disabling cookies may affect site functionality. Our cookie banner (where shown) allows you to accept or manage non-essential cookies.

Third-party services and links The Site may link to or use third-party services (payment processors, analytics, hosting, social media). These services have their own privacy terms and may collect information according to their policies. We are not responsible for third-party privacy practices. We recommend reviewing their privacy policies.

Data sharing and disclosure We may share personal information with:

Service providers who help operate the Site (payment processors, shipping companies, hosting and analytics providers).
Professional advisors and business partners as needed to provide services.
Law enforcement, regulators or other parties where required by law or to protect rights, safety or property. We do not sell personal data to third parties.

Data retention We retain personal information only as long as necessary to fulfil the purposes described (orders, legal obligations, dispute resolution and legitimate business needs). When no longer needed, data will be securely deleted or anonymised.

Security We use administrative, technical and physical measures to protect personal information against unauthorised access, loss or misuse. While we strive to protect data, no internet transmission or storage is completely secure; we cannot guarantee absolute security.

Your rights Depending on applicable law, you may have rights regarding your personal information, including:

Access: request a copy of personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of personal data where we are not required to retain it.
Restriction or objection: request restriction of processing or object to processing based on legitimate interests.
Data portability: request a copy of your data in a portable format.
Withdraw consent: where processing is based on consent, you may withdraw consent at any time.

To exercise these rights or ask questions, contact us at the details below. We may require verification before responding and will respond within applicable statutory timeframes.

Children The Site is not intended for persons under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us to request deletion.

International transfers Personal data may be processed or stored in South Africa or by service providers in other countries. Where transfers outside your country occur, we will take steps to ensure appropriate safeguards are in place.

Changes to this policy We may update this policy from time to time. We will post the updated policy on the Site with a revised “Last updated” date. Significant changes may be communicated by email where appropriate.

Contact For questions, requests or privacy-related concerns, contact: The Clone Dome Email: info@theclonedome.co.za Phone/WhatsApp: [insert number] Postal address: [insert address]

If you have unresolved concerns, you may contact the relevant data protection authority in your jurisdiction.

End of policy.